IMPLEMENTASI METODE SUS DAN HE DALAM EVALUASI APLIKASI SI PAWANG DI KECAMATAN NGAJUM KABUPATEN MALANG

Abstract

The Personnel Information System (SI PAWANG) in Ngajum District was developed to make it easier to manage personnel data digitally. The aim of this research is to assess SI PAWANG using two methods, namely the System Usability Scale (SUS) and Heuristic Evaluation (HE). The SUS method is applied to measure user satisfaction through questionnaires distributed to employees who use the system. The evaluation results show that the SUS score for SI PAWANG is 69.85, which is included in the "C" (fair) category, and is in the "OK" category in the trait assessment. This value shows that the application is marginally acceptable in the acceptance range, with a percent rating in the range of 41 – 59. In addition, the Net Promoter Score (NPS) shows that the user is in the Passive category. DIA evaluation involves expert assessments to identify usability issues based on ten interface design principles. The HE results revealed the presence of several usability issues, with the majority categorized as “Minor Usability Issues,” indicating potential difficulties for users in using the system. Based on the results of the SUS and HE evaluation, improvements are needed in aspects identified as usability problems. The recommendations include improving the user interface, use of navigation, and providing more effective documentation and help to improve the user experience.