MIYANA, Miyana; SARWOKO, Endi. Efektivitas Social Customer Relationship Management di industri perhotelan: Dampaknya terhadap niat beli dan loyalitas pelanggan. MBR (Management and Business Review), [S. l.], v. 9, n. 1, 2025. DOI: 10.21067/mbr.v9i1.12181. Disponível em: http://ejournal.unikama.ac.id/index.php/mbr/article/view/12181. Acesso em: 28 apr. 2026.