HARMIYANTO, Januarius. Pengaruh kualitas pelayan dan customer relationship management (CRM) terhadap kepuasan pelanggan. MBR (Management and Business Review), [S. l.], v. 1, n. 2, p. 79–86, 2017. DOI: 10.21067/mbr.v1i2.4727. Disponível em: http://ejournal.unikama.ac.id/index.php/mbr/article/view/4727. Acesso em: 22 nov. 2024.