Miyana, Miyana, and Endi Sarwoko. 2025. “Efektivitas Social Customer Relationship Management Di Industri Perhotelan: Dampaknya Terhadap Niat Beli Dan Loyalitas Pelanggan”. MBR (Management and Business Review) 9 (1). https://doi.org/10.21067/mbr.v9i1.12181.