Muthiah, Imroatul, and Rita Ambarwati. “How to Increase Customer Satisfaction of Mujair Fish Crackers With the IPA-KANO Method ”. MBR (Management and Business Review) 7, no. 2 (December 29, 2023): 221–237. Accessed November 24, 2024. http://ejournal.unikama.ac.id/index.php/mbr/article/view/9034.