1.
Harmiyanto J. Pengaruh kualitas pelayan dan customer relationship management (CRM) terhadap kepuasan pelanggan. MBR [Internet]. 2017 Dec. 28 [cited 2024 Jul. 3];1(2):79-86. Available from: http://ejournal.unikama.ac.id/index.php/mbr/article/view/4727