RESPATI, H. STUDI TEORITIS ISO 9000 DAN TQM: SUBSTITUSI ATAU KOMPLEMETER?. Jurnal Ekonomi Modernisasi, [S. l.], v. 3, n. 3, p. 203–217, 2007. Disponível em: https://ejournal.unikama.ac.id/index.php/JEKO/article/view/947. Acesso em: 15 may. 2024.