USER EXPERIENCE EVALUATION OF THE WALI SANTRI-EPESANTREN APPLICATION USING THE HEART FRAMEWORK

Abstract

The Wali Santri-ePesantren application plays a crucial role as a digital communication bridge connecting Islamic boarding schools (Pesantren) and parents. However, users frequently encounter technical errors and interface-related inconveniences. This study aims to evaluate the user experience (UX) of the application using the HEART Framework and provide strategic improvement recommendations. A quantitative descriptive approach supported by qualitative data was utilized. Data were collected from 100 active users through a Likert-scale questionnaire and open-ended questions. The results were calculated and classified using the Level of Usability (LoU). The evaluation demonstrates that the overall UX is in the good category. Variables of Engagement (76%), Adoption (77%), and Retention (80%) successfully achieved the minimum target. Conversely, Happiness (67%) and Task Success (68%) did not meet the 70% target. Qualitative findings reveal specific issues regarding unattractive interface design, unreadable small text, frequent force closes, and login failures. Therefore, recommended improvements for developers include visual improvements, backend authentication improvement, and the addition of real-time notifications to enhance system stability and user satisfaction.