Ariyani, Fitria, and Mohamad Yusuf Kurniawan. “ANALISIS PERBANDINGAN HARAPAN DAN PERSEPSI MAHASISWA TERHADAP KUALITAS PELAYANAN AKADEMIK”. Jurnal Riset Mahasiswa Manajemen 11, no. 1 (April 28, 2023): 41–53. Accessed May 12, 2024. https://ejournal.unikama.ac.id/index.php/JRMM/article/view/8920.