Miyana, M., Sarwoko, E. and Teofilus, T. (2025) “Efektivitas Social Customer Relationship Management di industri perhotelan: Dampaknya terhadap niat beli dan loyalitas pelanggan”, MBR (Management and Business Review), 9(1), pp. 1–18. doi: 10.21067/mbr.v9i1.12181.