The Quality of Education Personnel Services as a Supporting Indicator for the Successful Implementation of Merdeka Belajar-Kampus Merdeka

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Published: Aug 31, 2022
DOI: https://doi.org/10.21067/jip.v12i2.6496

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Sri Rahayu
Universitas PGRI Kanjuruhan Malang
Ayu Asmah
Universitas PGRI Kanjuruhan Malang
Denna Delawati Chrisyarani
Universitas PGRI Kanjuruhan Malang
Ika Meviana
Universitas PGRI Kanjuruhan Malang
Yulianti
Universitas PGRI Kanjuruhan Malang
Iskandar Ladamay
Universitas PGRI Kanjuruhan Malang

Abstract

MBKM has the aim of encouraging students to improve 21st century competencies and master various sciences, both hard skills and soft skills as a provision to enter the world of work. The Faculty of Education (FIP) has an active role in preparing graduates who are superior, creative, independent, tolerant, democratic and religious based on science and technology. This study aims to determine the role of tendik in the implementation of MBKM based on the dimensions of service quality. The research method used is an explanatory design with a survey method using a questionnaire as a data collection tool. Service quality coverage on five dimensions: Tangibles; Reliable; Responsiveness; Assurance/Guarantee; and Empathy. This research was conducted at FIP ​​Universitas PGRI Kanjuruhan Malang with a population of 34 lecturers. The results of the questionnaire survey on Tendik's satisfaction with the role of Tendik in the implementation of MBKM showed varied categories. The highest average percentage of each element, namely the responsiveness element in the very good category, is 88%.

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How to Cite
Rahayu , S. ., Asmah , A. ., Delawati Chrisyarani , D. ., Meviana , I. ., Yulianti, & Ladamay , I. . (2022). The Quality of Education Personnel Services as a Supporting Indicator for the Successful Implementation of Merdeka Belajar-Kampus Merdeka. urnal nspirasi endidikan, 12(2), 96–102. https://doi.org/10.21067/jip.v12i2.6496
Issue
Vol. 12 No. 2 (2022): Agustus 2022
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Articles
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